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CONSUMER RIGHTS PROTECTION OF TANGERANG PDAM THROUGH SERVICE QUALITY |
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Josefhin Mareta |
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The PDAM of Tangerang City as a public service, it is inseparable from the risk of violation of consumer rights. This research used mixed method. Researcher concluded that the gap showed the PDAM of Tangerang City service quality not in accordance with customer expectation, that reflect the consumer rights have not been fulfilled. Based on the Law Number 8 year 1999 on Consumer Protection, the consumer rights to get education and claim compensation through class action. The cancellation of The Law Water Resources also provides consumer rights protection with create the six basic principles of water resources management restrictions. |
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Jurnal Mimbar Hukum Vol 28 No. 3 tahun 2016 |
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Artikel |
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- Josefhin Mareta, S.H., M.Si. (josefhin@gmail.com)
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